Welcome to Terra Frequency (“we”, “us”, “our”). We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. We may collect the following categories of personal information:

  • Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information: Including credit card, debit card numbers, payment confirmation and other payment details.
  • Account Information: Including your username, password, preferences and settings.
  • Transaction Information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, and exchange, and your past transactions.
  • Communications with us: Including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device and Usage Information: Including information about your device, browser, or network connection, your IP address, how and when you interact with or navigate the Services, and other unique identifiers.

How We Collect Your Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you create an account, make a purchase, communicate with us, or otherwise provide us with your personal information.
  • Automatically through technology: From your device when you use our Services, through the use of cookies and similar technologies.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • To Provide and Improve our Services: To process your payments, to fulfill your orders, to manage your account, to arrange for shipping, to facilitate any returns and exchanges, and to create a customized shopping experience for you.
  • Marketing and Advertising: To send marketing, advertising and promotional communications by email, text message or postal mail, and to show you relevant advertisements.
  • Security and Fraud Prevention: To detect and investigate possible fraudulent, illegal, or malicious activity, and to secure our services and your account.
  • Communicating with You: To provide you with effective customer support and to maintain our business relationship with you.
  • Legal Compliance: To comply with applicable law or respond to valid legal process, and to enforce or investigate potential violations of our terms or policies.

Cookies

Cookies are small files that a site transfers to your computer’s hard drive through your Web browser that enables the site’s systems to recognize your browser and capture and remember certain information.

  • If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Comments, Media, and Embedded Content

  • Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  • Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
  • Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing like PayPal, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide services and advertise to you (e.g. email marketing services like Mailchimp, analytics services like Google Analytics). Our business and marketing partners will use your information in accordance with their own privacy notices.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend our Services, our rights, and the rights of our users or others.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, or resolve disputes. For example, if you leave a comment, the comment and its metadata are retained indefinitely. For users that register on our website, we also store the personal information they provide in their user profile.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right to Opt out of Marketing Communications: You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails to you.

You may exercise any of these rights by contacting us using the contact details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the “Last updated” date.

Contact us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@terrafrequency.com.